September

September 2014 - Check yourself – are you polite in all your business meetings?

Proper behavior and respect is important when we do business overseas. But something that is acceptable and customary in one country might be considered rude in another.
Here I have attached a useful infographic that might help – a condensed guide to global behavior. 35 tips for ten different countries (h/t to Zendesk).
 
Beyond the useful tips, it is important to emphasize how they apply to our world – the world of conferencing, and specifically, video conferencing.
 
There are similar behaviors expected of participants in video conferences as well as in-person meetings, specifically in communication, dress, body language, etc. Obviously the physical aspects, the handshaking, shared meals or exchanging gifts are not relevant in a video conference. So before your next video conference with a customer, supplier, or colleague who is abroad, read the guide to make sure that you are doing all the right things and of course, the appropriate adjustments for the conferencing world.
 
Relevant tips for Video Conferences with Participants from Other Countries:
Australia
Arriving promptly for the meeting is critical – just like in a physical meeting – it’s important to connect to the conference on time.
China
It is customary to let the Chinese participants leave the meeting first, and you can do the same in video conferences.
France
If you do not speak French fluently, apologizing for it before hand will be received well.
Germany
Humor in a business meeting is not looked upon well. When you shake hands, it is customary to add a nod. In a video conference, the head nod will give a good impression to the other side.
India
Try not to use the work “no”. In business with Indians, it is considered rude.
Japan
Just like in India, try not to use the word “no”. It is customary to let the most senior person in the room lead the meeting, this applies also in a video conference.
New Zealand
Coming on time to a meeting/video conference is critical. It is better to come a few minutes early even.
United Kingdom
Men should not wear shirts with pockets. If they do, they should leave the pockets empty. Rarely do the British make eye contact during meetings, the French specifically do make eye contact.
 


Image originally posted on Zengage, the Zendesk blog 
To download/print the guide for global business behavior, click here.
 
See you in the next post,
Nir