If you have verified that you are dialing an updated and correct pass code, it is possible that the system is not identifying your code because of a problem with the line or connection you are dialing from. If you are using a speaker phone or a mobile phone, try picking up the telephone receiver or disabling the speaker function and then dialing the pass code. In case your connection is still causing a problem for using touch-tone dialing, you can remain on the line to receive assistance from one of our operators. Upon giving them the name of the company and your pass code over the phone, they will transfer you directly to your conference call.
If holding music is being heard in the background of your call after the call has started, this is not the system's holding music, which plays before the conference is to begin. The most common cause of this problem is that one of the participants has placed his telephone device on "hold" and has caused his office's switchboard music to be broadcast into the meeting. When this happens and the participant is not returning to the call, you can ask your participants to disconnect and reconnect to the conference call and to activate, in case you have a moderator pass code, the "abort call" function which will disconnect all the participants currently connected to the call. When your participants reconnect to the call, the music will no longer be playing as the problematic participant has been disconnected. If you do not have a moderator pass code, dial *0 on your telephone keypad while in the conference to receive operator assistance or contact our customer service center. Describe the problem to our service representatives and they will immediately resolve the problem by localizing the problematic participant and disconnecting his line from the conference.
If in addition to you there where other participants on the call before the busy tone was heard, confirm that the participants are all still on the line. After this check, you will know if the busy tone is indeed coming from a disconnected participant who was probably connected through a mobile phone or an IP switchboard. Sometimes there are problems whereby Bezeq's switchboard does not detect the disconnection signal sent from the company's switchboard, this can cause a busy tone for that line to be heard during the meeting. Even though this tone lasts only a few seconds, they are enough to cause a disruption. In case the busy tone does stop, you can ask your participants to disconnect and reconnect to the conference call and to activate, in case you have a moderator pass code, the "abort call" function which will disconnect all the participants currently connected to the call. When your participants reconnect to the call, the busy tone will no longer be heard as that participant's line will have been disconnected. If you do not have a moderator pass code, dial *0 on your telephone keypad while in the conference to receive operator assistance or contact our customer service center. Describe the problem to our service representatives and they will immediately resolve the problem by localizing the problematic participant and disconnecting his line from the conference.
This happens when a participant in the conference call places the call on call waiting while on the other line. This tone will end once the participant removes the call from call waiting and returns to the conference. In case the holding tone does stop and the participant has not returned to the call, you can ask your participants to disconnect and reconnect to the conference call and to activate, in case you have a moderator pass code, the "abort call" function which will disconnect all the participants currently connected to the call. When your participants reconnect to the call, the busy tone will no longer be heard as that participant's line will have been disconnected. If you do not have a moderator pass code, dial *0 on your telephone keypad while in the conference to receive operator assistance or contact our customer service center. Describe the problem to our service representatives and they will immediately resolve the problem by localizing the problematic participant and disconnecting his line from the conference.
You can ask this participant to self-mute himself by dialing *5 on his touch-tone key pad. This will mute the disruptive participant's line and will end the background noise. If the participant wishes to speak, he/she should move to a quieter location and dial *5 to un-mute. If you have a moderator pass code, you can mute all of the participants by dialing *6 on your touch-tone key pad. Dialing *6 once more will un-mute all participants and bring them back to a listening and speaking mode. If your event has a large number of participants, we recommend using our Audio Event services and to self-manage the conference or have the conference managed with the assistance of our professional staff.
This happens because the call is only set to start once the call's moderator enters upon entering a special code. The music will cease and the call will begin only upon the moderator's entrance. In the meantime, participants will hear music and will not be able to speak with one another. In case you are the call's moderator and you entered the call without any difficulties, it is possible that another individual has entered the call with the moderator code before you and has placed the call "on hold." Try to remove the call from "hold" by dialing the appropriate touch-tone key pad function. If the holding music continues, contact our customer support center or dial *0 for assistance from one of our representatives.
It is possible that the telephone line that you are attempting to dial from is blocking the dialing of international toll-free numbers (this is sometimes done by hotels or some mobile phone carriers). In case you have successfully called toll-free international numbers from the particular phone you are dialing from and are therefore certain the number is not being blocked, you may be experiencing international communication problems. The most reliable way to connect internationally is direct dialing and, therefore, it is recommended to dial the regular number that was designated for your call (++972-3-9180699).Once you are connected to the conference, you can ask the conference moderator or one of our service representatives (dial *0) to connect you through a "dial-out" to your number in order to save on international communication charges.
The Interwise Participant application is a web based client software that allows a user to actively attend and collaborate in an Interwise live event or view a recorded event. A user connected can speak and/or listen, use graphic tools on the whiteboard, record, share applications and more.
The latest version of the Interwise Participant application is 8.5. Launch your Participant application (Start - Programs - Interwise - Interwise Participant) and in the Help - About, you will find the current version of the application setup on your PC. If your Participant client is already launched, click on Help - About to view its current version. If you wish to download a newer version directly from the Interwise website, click here.
To setup the Interwise Participant application, a user's PC must run either Windows 98, Windows 2000, or Windows XP (SP1 and SP2 are both supported), with either Internet Explorer 5.0 (or higher) or most forms of Netscape 4.7 or higher are supported. The computer must have at least 64 MB of RAM and the monitor must support at least High Color (16 bit) at 800 by 600 resolution.
There are several ways to set up the Participant application. Upon connecting to an Interwise event, the system will recognize that your PC does not have the client software and will setup the software while connecting to the event. Alternatively, you may choose to manually setup the Participant client software from the appropriate link in the event email invitation you have received, the homepage of the Communications Center or portal or directly from the Interwise website.
Interwise does not support the AOL (Mozilla / Firefox) browser. However, if you connect to the Internet through AOL, you may choose to minimize the AOL browser and use Internet Explorer to attend the event. Alternatively, to access the ICC with a Firefox, you can use plugins available on the Internet such as from: http://ietab.mozdev.org
To run an advance system check and test your connection, you may access an automated "Getting ready" page. Click on the appropriate link in your email invitation or from the "Getting Ready" area of the Communications Center or portal.
A Communications Center system administrator may choose to set a policy, forcing all users to automatically upgrade to a newer version of the Participant client. This process occurs while connecting to an event and should last no more than 2 minutes on a broadband connection.
Upon connecting to an event, an event overview page is displayed if no other item is currently loaded to the whiteboard. This page can be accessed by clicking on the information icon on the top right corner of the application. Alternatively, to view a short tutorial, click here.
To avoid having your browser launch the security certificate every time you connect to an Interwise event, we strongly recommend selecting the "trust content from Interwise" box.
If, while setting up the Participant application, you see a blank white page and nothing appears to be happening, check to see that your web browser is set to allow ActiveX scripting. From the Internet Explorer interface, choose Tools - Internet Options - Security - Custom Level and enable "Script ActiveX controls marked safe for scripting". A Communications Center system administrator can also change the event entry settings to bypass this default entry method. Please contact your company's Interwise administrator should you still encounter problems.
If the setup of the Participant application has begun but is stuck, try connecting to the event again. Check to see that your connection to the Internet or network is still alive. If the problem persists, contact your company's Interwise administrator or service desk.
Click on the link to setup the Participant application manually. This will download the insstud.exe file to your PC. Double-click on the downloaded file to run the setup. Click on the "Return to catalog" to view the catalog page and enter the event again.
When you enrolled in your Interwise meeting, you were sent an enrollment confirmation email and several reminder emails containing a hyperlink that, when clicked, will take you directly into your meeting. Each of these emails also includes instructions for dialing into the meeting via phone.
Note: If you have not received any of these emails, please check with your IT department to ensure your spam software has not blocked the email address: events@interwise.com.
If you are unable to enter the meeting after you click the link in your email, it could be that the meeting is not yet open. Meetings are opened 15 minutes before the scheduled start time; if you attempt to enter an meeting sooner, a screen will display that says "The meeting is not yet on air." Simply wait until 15 minutes before the meeting start time, then press the refresh button on your browser to enter your meeting.
If you did not prepare your computer ahead of time, you will have to wait for the Interwise Participant application to be installed on your machine. When this is complete, you should be brought into your meeting.
Note: Company firewalls and proxy servers may affect your ability to install the application or login to meetings.
Minimum Specifications:-Windows 98, ME, NT 4 (SP4), 2000 Professional or XP -233 MHz processor -64 MB RAM Disk Space:
-5 MB for the Participant application installation 50 MB set aside for meeting materials. This setting is configurable.
-Microsoft Internet Explorer 5.0 or later versions Monitor:
-With 800 X 600 resolution
-High Color (16 bit) display definition
-TCP/IP intranet access or modem Internet access
-Voice only ≥ 28Kb
-Application Sharing ≥ 33.6Kb
-Video ≥ 56Kb
-Headset or microphone and earphones
-Administrative access to the machine if running Windows NT/2000/XP
-Microsoft JVM if using the Java Participant Additional Recommended Specifications:
-330 MHz processor or faster
-128 MB RAM or higher
-100 MB or more set aside for Meeting materials. This setting is configurable
-Internet access ≥ 64Kb
-Headset
Interwise utilizes "push" technology to send meeting materials to registered participants. The moment you enter your meeting the Interwise push technology will work in "fast mode" to deliver the meeting materials to your PC in real time.
If you have installed the Interwise software and are wondering why there is now an Interwise icon in your Windows System Tray, this is the Interwise push application. Please do not permanently remove this tool or you will be unable to receive meeting materials. To disable the Push client, simply right click on the icon in your system tray and select to have it not load upon Window's startup process.
If you wish to attend your meeting, but are unable to access via computer, you may dial-in and use the Event Number for phone-only access. This number is listed on your Confirmation and Reminder emails.
Note: In order to access the correct meeting, users must have the event number associated with their specific meeting. If you do not have your meeting number, contact ECC Support and let us know the name of the meeting you wish to attend. We will be able to provide the event number for you.
First, make sure your network has an established connection to the Internet on HTTP (port 80) and HTTPS (port 443). If your network requires you to go through a web proxy, you may need to enter the proxy address manually (in most cases, the system should recognize this automatically). To do so, click on Start - Programs - Interwise - Interwise Participant Options - Tunnel and enter your proxy address and port in the correct field. Try to connect to the event again. If you have a personal firewall installed on your PC, verify that the Interwise Participant application and push client are trusted for out-going traffic. If the problem persists, contact your helpdesk or company's Interwise administrator.
Check to see that you have entered the correct address in your web browser's address field. A standard Interwise Communications Center's address will look like this: http://XXX.interwise.com/Name . If you have an email invitation to the event, it is best to click on the email invitation's hyperlink to enter. . If using an older Email client you may need to cut and paste the invitation's hyperlink line by line into your Web Browser. If the problem persists, contact your helpdesk or company's Interwise administrator.
An Interwise live event is allowed entry by default 15 minutes before the scheduled start time. If you get this message after clicking on an email invitation link, try again after 1-2 minutes as the server's clock may be different from the one on your PC. Additionally, check to see that the event's date and time is, indeed, when you thought it should be.
This window usually appears when you are in the process of connecting to an event as a Moderator but do not have the application installed. To setup the Moderator application, go to: http://download.interwise.com. Download and install the Moderator application and try entering the event again.
You can enter an event using Internet Explorer 7. We will have updates in place to officially support IE7 in the next few weeks. In the interim, after clicking the event entry link, click on the Ctrl key and keep it held until you connect to the event or the yellow bar appears at the top of your browser. If it does, then, right-click on the yellow bar and select Download file. You can also add your Communications Center to your browser's trusted sites and this process could be avoided next time you connect.
This error usually appears due to a conflict with another front-end system (such as an LMS, Website, portal etc.). Try connecting again to the event and if the problem persists, the event needs to be updated to refresh the user data. Contact your Interwise administrator at your company's site or your service desk.
Upon connecting, you may see others who have joined. You can view them in the Participant list on the top right side of the application. At times the event's moderator or facilitator may not have joined yet. If you are in an iMeeting event, you may converse with others while waiting or familiarize your self with the application.
First, make sure your network has an established connection to the Internet on HTTP (port 80) and HTTPS (port 443). If your network requires you to go through a web proxy, you may need to enter the proxy address manually (in most cases, the system should recognize this automatically). To do so, click on Start - Programs - Interwise - Interwise Participant Options - Tunnel and enter your proxy address and port in the correct field. Try to connect to the event again. If you have a personal firewall installed on your PC, verify that the Interwise Participant application and Push Client are trusted for out-going traffic. If the problem persists, contact your helpdesk or company's Interwise administrator.
Yes. The Interwise Participant can work with almost all web-proxies. The application will detect this upon connecting to a server during a live event from your browser settings. If you cannot connect to a server, you may need to manually enter your company's web proxy address.
Interwise meetings are broadcast with audio through the computer and through the phone. When you first log into your meeting, you should be prompted to select how you wish to listen to your meeting. To listen via the computer, you will need to be logged in on a PC that has a sound card and speakers or headphones.
If your machine does not have a sound card, you may dial in and listen on your phone. When you select the phone option, you will be presented with a screen containing the dial-in number, your temporary telephone user ID and the default password to use for access, which is ‘1234'.
The Interwise Enterprise Communications Platform (Interwise) allows for integrated VOIP or telephone audio during a live event. A user may choose which audio device to use in an event and may switch between devices on the fly. You may start an event by connecting via the phone (for example, in your car) and then switch to the PC or vice versa. The policy for allowing the use of phones for your specific event is set by the company's system administrator. Some events may be set to allow only PC audio. Contact your company's Interwise administrator for more information.
If your event is set to allow the use of telephone audio, you will be prompted to choose between audio devices - phone or PC audio (speakers, microphone or headsets) upon connecting to an event. Upon selecting the Phone icon, you will be prompted with a dial-in instructions page. Follow the 3 steps to call the Interwise conferencing center and connect to the event. If you are using both your PC and your phone at the same time, you must connect your PC first and then follow the instructions on the dial-in instructions page.
Upon connecting to the Interwise conferencing center with your phone, you will be prompted to identify yourself with a unique telephone user ID. This unique ID is displayed on the right side of the dial-in instructions page and can be used only by you. By entering this code using your telephone keypad, you identify yourself to the system and a link is established, connecting you to the appropriate event your are scheduled to attend.
Some events may require you to enter an event ID to connect as a guest user. Registered users will be identified after entering their telephone user ID and password. If you are a guest user or are scheduled to attend more than one event at the same time, you will be prompted to enter an event ID. You may find this ID in your email invitation. If connecting with your PC, you will also find this in the dial-in instructions page. If connecting with the phone only and are prompted to enter this ID, you must be aware of it in advance. You can retrieve it from the event creator or another user attending the same event.
If you are connected with the phone and without your PC, you may want to ask if anyone is speaking. You may be the first one in the event or others are silent. If using your PC and phone for audio, you may view who is speaking on the participant application. If you cannot hear anyone, check your volume settings. If using your PC for audio, check the volume settings, that your speakers are connected properly and that others can hear as well. If you are using a laptop, you should also check that the laptop Mute option is not selected.
If using your PC for audio, click on the Un-Mute or Mute button to speak or mute yourself respectively. If you are using your phone for audio, click *6 to mute or un-mute yourself.
Communications Center registered users will be granted pre-defined telephone user ID and password. To change those, enter the catalog page and select Your Information - Telephone Details. You may change your login credentials from there. We strongly recommend entering your office phone number or extension as your telephone user ID and your voice mail password as your telephone password for easily remembering these codes. Guest users may not change these codes.
If you are a guest user or are scheduled to attend more than one event at the same time, you will be prompted to enter an event ID. You may find this ID in your email invitation. If connecting with your PC, you will also find this in the dial-in instructions page. If connecting with the phone only and are prompted to enter this ID, you must be aware of it in advance. You can retrieve it from the event creator or another user attending the same event.
The following characters are not permitted for usernames: < > ; , and space
Password: < > | ‘ ; / \ & # " ? First and last name: < > ; ,
Don't worry. If your conference is being held in one of Veidan's conference studios or through Veidan's bridging service, you can rest assured that all of our video conferencing services are operated by a dedicated support team. All that you need to do is to inform us of the issue and we will immediately work to resolve it. In case your conference is being held through your company's infrastructure, we recommend a working under a communication agreement that will allow you immediate technical assistance over the phone, or even a backup system for technical issues available until your company's system is fixed. Please contact us for more information on this agreement.
Don't worry. If your conference is being held in one of Veidan's conference studios or through Veidan's bridging service, you can rest assured that all of our video conferencing services are operated by a dedicated support team. All that you need to do is to inform us of the issue and we will immediately work to resolve it. In case your conference is being held through your company's infrastructure, we recommend a working under a communication agreement that will allow you immediate technical assistance over the phone, or even a backup system for technical issues available until your company's system is fixed. Please contact us for more information on this agreement.
Don't worry. If your conference is being held in one of Veidan's conference studios or through Veidan's bridging service, you can rest assured that all of our video conferencing services are operated by a dedicated support team. All that you need to do is to inform us of the issue and we will immediately work to resolve it. In case your conference is being held through your company's infrastructure, we recommend a working under a communication agreement that will allow you immediate technical assistance over the phone, or even a backup system for technical issues available until your company's system is fixed. Please contact us for more information on this agreement.
Don't worry. If your conference is being held in one of Veidan's conference studios or through Veidan's bridging service, you can rest assured that all of our video conferencing services are operated by a dedicated support team. All that you need to do is to inform us of the issue and we will immediately work to resolve it. In case your conference is being held through your company's infrastructure, we recommend a working under a communication agreement that will allow you immediate technical assistance over the phone, or even a backup system for technical issues available until your company's system is fixed. Please contact us for more information on this agreement.
Yes. The cables must be connected according to the order indicated in the device's manual included with its original package. Only after connecting all of the included cables should you connect the charging cable to the charger and, only after this, should you connect the charger to an electrical outlet. Do not connect the power cable into the electrical outlet unless all of the other cables are first connected. Also do not disconnect any of the connected pieces of the device before disconnecting the power cable. Certainly, you may have noticed that by using the speaker function on your regular telephone, you strain to hear a little more than if you were using your telephone receiver. Similarly, no doubt, you have noticed that you naturally raise your voice and move closer to the device when using the speaker function. Of course, this is not a problem for quick calls, but for telephone conferences, you should look for devices that allow you to speak to your participants as if they are in the same room with you. Polycom's award-winning conference phones specifically provide you with this comfort. The conference phones' highly sensitive microphones and powerful speakers will guarantee that you won't have to strain so that you can stay focused on your call.
If after connecting and checking that the power cable is connected to a working outlet and that you are still not receiving a phone signal, you should check that the phone jack that the conference phone is connected to is an analog jack. Advanced conference room phones will only work if they are connected to analog telephone lines.
The wireless conference phone, of course, works on a battery. Check that the battery is properly charged. Make sure that you charge the battery prior to use by connecting it to the supplied charger. To assure a long battery life, it is recommended that the battery be initially charged for 8 hours. The base station is to be connected to the telephone jack and the power outlet.
First, you must check that the base station is connected to the power outlet and to an analog telephone jack. There is a single button located at the top of the base station. Briefly press this button and wait a few seconds to synchronize the base station with the conference phone. This can be done a number of times until synchronization is achieved.
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